What We Collect and Why We Collect It
When you create an account, we collect your name, contact details and device identifiers. When you fund your account using bKash, Nagad or Rocket, we record the transaction reference, wallet number and timestamp — not your full wallet PIN or password. We use this data to
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verify your identity, process withdrawals, and keep your account secure. We also collect browsing behaviour such as pages visited and session duration so we can improve the platform experience. Cookies track session state and preference settings; you can manage these through your browser. We do not
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sell your personal data to third parties. Data shared with payment processors — including the local mobile money rails you use — is limited to what those processors need to complete your transaction. Any data shared with our support team when you raise a query is
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used only to resolve that query. Retention periods vary: account data is held while your account is active and for a period after closure as required by applicable rules. Your eligibility to use the platform and the legal basis for data processing depends on your local
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law and the region from which you access the service.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.